spring 2017

AAT-1002 Experience, Marketing and Sales - 20 ECTS

Last changed: 28.04.2017

The course is provided by

Faculty of Sports, Tourism and Social Work

Location

Alta |

Application deadline

Applicants from Nordic countries: 1 June for the autumn semester

Exchange students and Fulbright students: 15 April for the autumn semester. 

Type of course

This course can be taken as singular course.

Admission requirements

Admission requirements: Applicants from Nordic countries: Generell studiekompetanse.

International applicants: Higher Education Entrance Qualification and certified language requirements in English.

A list of the requirements for the Higher Education Entrance Qualification in Norway can be found on the Norwegian Agency for Quality Assurance in Education website - nokut.no

Application code: 9199 (Nordic countries)

Course content

General value basis

  • The course will relate marketing, sales and experience themes to the value basis of respect and consideration for nature and culture.

Marketing

  • Traditional marketing functions: the P's
  • Market segmentation
  • Consumer behavior; AIDA (Attention-Interest-Desire-Action)
  • Tourism consumption

Experiences

  • Production and consumption
  • Types and levels of experiences
  • The psychological basis for experiences
  • Experience settings: indoors and outdoors
  • Environmental psychology
  • Experience production and design: elements and processes
  • Experience and service: storytelling, hospitality and guiding
  • Experience production and guest knowledge: markets and marketing
  • The experience economy ideology
  • Experience products and producers: visits/presentations and an analysis of production connected to content themes

Sales

  • Sales channels
  • B2C, B2B, agents, workshops, etc.
  • Internet
  • Value-based pricing

Objectives of the course

Knowledge

The candidate will gain knowledge of:

  • basic concepts, models and theories relating to marketing and sales, particularly relationship marketing; and
  • basic concepts, models and theories of experience production.

Skills/abilities

The candidate will:

  • be able to analyze experience products and suggest changes/improvements to existing products;
  • be able to develop a presentation, a brochure or an Internet presentation of an experience product; and
  • be able to communicate with relevant stakeholders.

Competence

The candidate will:

  • contribute in processes concerning the development of profitable experience products, marketing and sales, etc.
  • contribute with a critical and reflective view of development with regard to sustainability of nature and culture, and the economic viability of destinations.

Language of instruction

English

Teaching methods

Lectures: - Weekly lectures, seminars, student presentations - Individual/ group - Practical training, e.g. roleplay - Industry visits, guest lectures, etc.

Assessment

Coursework:

- Two individual written assignments/reports

- One group presentation/report

- 70% attendance is required in order to take the exam.

Exam:

- Individual school exam. Duration: 4 hours, counting  40% of the grade.

- Individual written home exam. Duration: 14 days, counting  60% of the grade.

Grading: scale A  to F with F for failed

A re-sit exam will be arranged for this course

Lectures Spring 2017
Lectures uni.lekt. Per Kåre Jakobsen
f.lekt. Arild Røkenes