Frequently asked questions
|My data||Why is the instrument PC not connected to the (AD-) network, making it impossible for me to copy/tramsfer my data?||
Operative system (MS Windows) updates are frequently sent out to all PC's connected to the network and these may sometimes induce compatibility issues and bugs regarding the installed software of the PC, e.g. the software that controls the instrument.
|My data||Why am I not allowed to connect a USB memory stick to the instrument PC in order to copy my data?||
If your memory stick contains some computer virus, it could infect the instrument PC, in the worst case brick it, making it impossible for other people to use the instrument.
|My data||So, if the instrument PC is not connected to the network and I'm not allowed to use a memory stick, how can I get access to my data then?||There is a folder on the instrument PC which is frequently made backup of (typically every 30 minutes).
If you want your data to be backed up, your data need to be in that backup folder.
In FileZilla you can navigate to the relevant instrument and find your personal folder with your data, then download your files to your personal computer.
Warning: Data stored elsewhere (e.g. on the instrument PC desktop) may be deleted without notice!
|My data||How can I get Filezilla?||See these instructions on how to do download FileZilla, and how to use it.|
|Volocity||How do I run Volocity from my own PC?||
Download legacy versions of Volocity from Quorum Technologies. Note that ver. 6.3.1 is the last available version of the program (released in 2013) and it may not work properly on new PCs.
Next, contact the staff at AMCF to create a personal user on our Volocity server.
Install and run Volocity on your PC (you may need administrative privileges). On startup, choose the server option and fill in lisens-volocity.uit.no and port 15002.
When prompted, fill in your Volocity user name and password, and choose one of the available configurations from the dropdown list. The program should now start.
NB! Remember to exit the program when you are done so that the license becomes available for someone else.